You’ll find these alternative methods below:Įmail us: to us via post:, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ There are a couple of other ways to cancel your contract with us. You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s). This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). If you’re a customer in the UK or EEA, you get 14 days to cancel your contract with us.
Please note, the portals are country specific and you may need a printer for your label: Need to return? Click the link for your country below and follow the instructions. Returning through our portal means you should get your refund within 14 business days. RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! We don't refund delivery costs on international orders.
Keep your receipt of postage safe as you will need this as your proof of return. Please do not post the package without obtaining a receipt of postage. Beauty products and accessories cannot be returned for hygiene reasons.įor international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters.Underwear and swimwear can only be returned if the hygiene seal has not been removed.Pierced jewellery cannot be returned for health and hygiene reasons.Items must be returned within 28 days of receipt.You’ll receive your refund in up to 14 days! You'll get an email once we receive your returned item. Securely package your items then its ready to post it off! Make sure to keep your proof of postage! Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Select your preferred return option (Label free and print in-store options are available). You will also be asked to enter the postcode of the address that your order was delivered to. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will need your order number before continuing. Start a return here and follow the simple steps below. Don’t worry – Returns are still quick, easy and free. We've gone paperless! You'll now no longer receive a delivery note in your parcel.
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